Shipping policy

• The Cook's Edge ships worldwide.

• Free shipping for orders over $100 CAD anywhere in Canada or the US.*

• If your order is less than $100 CAD the shipping will be calculated by weight.

• We aim to ship your order within 24-48 hours from the time of purchase, with the exception of Sundays and holidays. All parcels we ship are insured and traceable. All parcels are shipped from our shop in Charlottetown, Prince Edward Island, Canada.

*Please note that heavy orders such as cutting boards and whetstones are subject to additional shipping charges that will be calculated and quoted upon ordering.

INTERNATIONAL SHIPPING 

• When shipping to any country outside of Canada or the US we use DHL Express worldwide or UPS Expedited worldwide shipping with a flat rate of $25 The flat rate of $25 is subject to change for orders weighing over 2kg or expensive items requiring additional insurance coverage.

CUSTOMS, DUTIES AND TAXES 

• All Canadian residents are subject to 5% GST + PST on all purchases.

• Customers who are ordering internationally are not subject to any Canadian taxes.

• For international deliveries, additional customs and duties charges may be calculated by the destination country. The Cook's Edge is not responsible for any such charges or potential delays in delivery caused by customs clearance.

CANCELLING AN ORDER

Customers who wish to cancel their order have 30 minutes to cancel without being charged a transaction fee. If you wish to cancel your order after the 30 minutes but before your order is shipped, you will be refunded the total amount less any fees we incurred.